Dime Community Bank: A Strong History and A Bright Future
By Glen Carballo
Our History
For more than 160 years, Dime Community Bank has been a financial pillar in the communities we serve. Built on perseverance, integrity, customer service, and a commitment to reinvest locally, Dime has helped generations of New Yorkers manage their finances, grow their businesses, and plan for their future. Through two World Wars, the Great Depression, the 2008 financial crisis, and most recently, a global pandemic, Dime has remained stable, strong and deeply rooted in our communities.
That kind of staying power does not happen by accident. Dime has always taken a careful and thoughtful approach to banking. While other financial institutions may have followed trends or taken unnecessary risks, Dime stayed focused on long-term relationships, trust, and smart decision-making. It is that consistent approach that has allowed the bank not just to endure, but to grow throughout its 160-year history.
Dime continues to expand across New York into additional communities. These expansions reflect Dime’s ongoing commitment to serving new communities with the same trusted, relationship-focused approach that has defined the bank for over 160 years.
Dime’s story is one of strength, service, and unwavering commitment. And it is a story that continues to grow.
An "Outstanding" Commitment to Community
Throughout our history, Dime has earned and maintained the trust of its clients by offering consistent service, impactful financial solutions, and a genuine commitment to community well-being. That commitment has been formally recognized with an “Outstanding” Community Reinvestment Act (CRA) rating for four consecutive years. This is one of the highest possible distinctions for community banks and reflects Dime’s dedication to meeting the needs of the communities it serves.
Whether through financing local businesses, supporting affordable housing, or investing in community development, Dime continues to take a hands-on approach to reinvestment. Families, individuals, and businesses across Greater Long Island and New York City rely on Dime as a trusted partner, and that trust has grown stronger over time, built upon generations of positive experiences and proven reliability.
Personalized Service Through a Single Point of Contact
In addition to traditional branches, Dime has expanded its reach and coverage with Dime Private and Commercial Bank with teams of highly skilled professionals dedicated to providing exceptional financial services to our valued customers. One of the key differentiators of Dime’s Private and Commercial Banking group is our relationship-driven model. Each client is supported by a dedicated banking team who understands their full financial picture and serves as a single point of contact. This client-centric approach ensures a high level of responsiveness, expertise, and personalized attention across every stage of the banking relationship.
As a trusted partner, Dime delivers tailored financial solutions that help clients navigate complex needs and plan for long-term success. Clients can count on the dedicated support of a banker who knows their business and is committed to helping them succeed.
“Our goal is to make every client feel as though they are our only client.” - Martin Ball, Head of National Deposits Dime Private & Commercial Bank
Expertise, Efficiency, and Execution
At the core of Dime’s Private and Commercial Banking philosophy is a focus on delivering value through expertise, efficiency, and execution. These three pillars guide our approach and reflect the high standard of service we provide to every client.
Expertise means our bankers bring decades of combined experience to the table, supporting clients with specialized and often complex banking needs. Whether navigating commercial lending, treasury management services, or strategic deposit management, our team has the knowledge and insight to provide sound guidance at every step.
Efficiency is another critical benefit of working with a dedicated finance team. Financial operations require attention to detail and adherence to strict deadlines, such as tax filings, audits, and budget reviews. A dedicated team streamlines these processes by establishing workflows and leveraging familiarity with the organization’s systems. For example, a team that regularly handles payroll or accounts receivable can reduce errors and processing times compared to external resources. Moreover, dedicated teams can implement advanced tools, such as enterprise resource planning (ERP) software or data analytics platforms, to automate repetitive tasks and enhance accuracy. This efficiency translates into cost savings and allows the organization to allocate resources to strategic initiatives rather than administrative burdens. In contrast, relying on non-specialized staff or third-party providers often leads to delays, miscommunication, or costly mistakes.
Collaboration is a cornerstone of a dedicated finance team’s success, fostering synergy that drives innovation and problem-solving. Unlike fragmented or outsourced financial functions, a dedicated team operates as a cohesive unit, with members sharing a common goal and open lines of communication. Regular meetings, brainstorming sessions, and cross-functional collaboration enable the team to align financial strategies with the organization’s broader objectives. For instance, a finance team working closely with marketing might develop a budget that optimizes advertising spend while ensuring profitability. This collaborative environment also encourages knowledge sharing, where junior members learn from seasoned professionals, enhancing the team’s overall capability. Additionally, a dedicated team builds trust and accountability, as members are invested in the organization’s long-term success. This unity contrasts with external consultants, who may prioritize short-term deliverables over sustained growth.
A dedicated team’s vigilance safeguards the organization’s financial health and enhances its resilience. Beyond these operational benefits, a dedicated finance team contributes to strategic growth by aligning financial planning with long-term objectives. Unlike temporary or outsourced solutions, a dedicated team invests time in understanding the organization’s vision, whether it’s expanding into new markets, launching innovative products, or improving sustainability. This alignment enables the team to develop financial models that support ambitious goals while maintaining fiscal discipline. For instance, a dedicated team might secure favorable financing terms for a capital-intensive project or identify cost-saving opportunities to fund research and development. This strategic foresight is particularly valuable in competitive industries, where agility and informed decision-making provide a competitive edge.
Execution reflects our ability to deeply understand each client’s goals, challenges, and industry landscape. With this insight, we help develop and carry out comprehensive banking strategies designed for long-term success.
"Over the past decade, our dedicated team has honed a streamlined approach, working efficiently to deliver exceptional results with precision and unity for our clients"- Glen Carballo, Director National Deposits Dime Private & Commercial Bank
Looking Ahead
Today, Dime is proud to be recognized as the leading commercial community bank with the number one deposit market share among community banks on Greater Long Island¹. With 62 locations across New York from Montauk to Manhattan, Staten Island, and Westchester County, and a team of experienced bankers who live and work in the same communities they serve, Dime continues to help people and businesses thrive through reliable solutions and real relationships.
In conclusion, working with a dedicated finance team offers transformative advantages that enhance an organization’s financial performance and strategic positioning. The team’s specialized expertise ensures high-quality decision-making, while its efficiency streamlines operations and reduces costs. Collaboration fosters innovation and alignment with organizational goals, and proactive risk management safeguards against uncertainties. Together, these benefits enable a dedicated finance team to serve as a catalyst for growth, driving both short-term stability and long-term success. In an era where financial complexity is ever-increasing, organizations that invest in dedicated teams are better equipped to navigate challenges and seize opportunities.
¹ Aggregate deposit market share for Kings, Queens, Nassau & Suffolk counties for community banks with less than $20 billion in assets.
Glen Carballo
Director of National Deposits
Dime Private & Commercial Bank
As a seasoned commercial banking professional within Dime Private & Commercial Banking, Glen Carballo specializes in crafting tailored financial solutions for emerging alternative investment fund managers and family office investors. With 20 years of experience, Glen deeply understands the challenges and opportunities faced by ambitious hedge fund and private markets managers. Guided by his “3 E’s” philosophy—Expertise, Efficiency, and Execution—he delivers best-in-class service, acting as a true partner to his clients.
